WHO PICKS MY PRODUCE?

Your produce is picked by our staff of personal shoppers. They are regularly trained in a hands-on produce course to ensure the highest quality selection.

DO I NEED TO BE PRESENT AT THE TIME OF DELIVERY?

Yes, someone over the age of 18 must be present. If someone over the age of 18 isn't present at the time of delivery, your driver will return your items and issue a refund to the credit card used, less any delivery and/or convenience fees.

If you do need to reschedule a delivery, you must contact the Ream's Springville Market Customer Service team @ 801-300-6700 at least two hours prior to the beginning of your scheduled delivery window in order to avoid any additional fees.

CAN I GET DELIVERY/PICKUP SCHEDULED THE SAME DAY?

Yes, we have same-day delivery or pickup with as little as two-hour notice. However, slots are filled on a first-come-first-served basis, so at peak periods two-hour and/or same-day delivery or pickup may not be available.

WILL I BE NOTIFIED WHEN MY ORDER IS READY FOR PICKUP/DELIVERY?

You will be notified via SMS text message when we start picking your order and again when it's checked out. If you are scheduled for pickup, you will receive a text when we start picking your groceries. The next text you receive will let you know that it's ready for you to come and pick it up. Once you receive the second text, you are welcome to come pick up your groceries even if it's earlier than your scheduled time. For delivery, you will also receive a text when we start picking your groceries. You will also receive a text when we leave the store, and another one when we arrive at your home or business.

CAN I MAKE CHANGES TO A SUBMITTED ORDER?

Yes, you can! To start, you'll add the desired, additional items to your cart. Once all of the items you want to add are there, you will click the 'check out' button or click directly on your shopping cart. Make sure your list for the additional items is correct, then click on the 'proceed to checkout' button. On the page where you select pick up or delivery, above those options is a button that says 'add to existing order'. Click the button and it will bring you to your finalized list with all items previously ordered, and all items additional placed. Keep in mind, you can not add items to your order within 2 hours of your pick/delivery time. However, we understand that sometimes you think of something right before your order is due. If you are needing to add items to your order within those 2 hours, please call us directly at 801-300-6700. We can make the changes for you!

IS THERE A MINIMUM ORDER AMOUNT?

No, there is not a minimum order amount. Occasionally, we have promotions that may include a discount if your order reaches a certain amount.

HOW MUCH IS THE DELIVERY FEE?

The delivery fee is based on the distance and driving time from our store to your home. Delivery fees typically range from $4 to $12 and may vary.

ARE THERE ANY OTHER FEES?

Yes, we charge a separate convenience fee to cover the costs of picking your order from the store shelves.

WHY DOES MY ORDER CONFIRMATION SAY THAT PRICES ARE ESTIMATES ONLY?

The prices quoted at the time of your online order are estimated prices only. The actual order value cannot be determined until the day of delivery because of variations in product weights (e.g. variable weight items such as produce), available prices between the date you submit your order and the date/time your order is filled and delivered, substitutions, taxes, bottle deposits and item availability.

SHOULD I TIP MY DELIVERY DRIVER?

You are under no obligation to tip your delivery driver. However, they will graciously accept a tip, smile, or a verbal thank you. You can tip in cash, or you can ask the delivery person to add a tip that will charge the card used on the order.

HOW DO YOU KEEP MY GROCERIES FRESH?

Each one of our personal shoppers uses insulated bags and coolers to ensure your perishable items arrive in the best possible condition. If you are picking up your groceries from the store, they are kept in a cooler/freezer until you arrive. That way you are getting the freshest items possible, that we can provide.

CAN I PLACE A DELIVERY ORDER FOR SOMEONE ELSE?

Certainly. At checkout, you can specify a different delivery address. This is helpful if you want to order groceries for a parent, friend or a student away at college. You can arrange the delivery at no cost to your recipient. Please note that we may reach out to you or the person you are ordering for with the number provided on the order. If they are not expecting an order, please leave us with your phone number so that we can reach out to you if we have any questions.

CAN I FIND ALL THE PRODUCTS ONLINE THAT I BUY IN THE STORE?

At present, we offer approximately 40,000 items for same-day delivery, generally related to groceries, baby care, health and beauty and pet care. However, we realize we don't have everything and are continuing to add additional products daily. Keep in mind that with the Covid-19 pandemic, there are some products that we are trying our very hardest to get in, but still can not get in. Please be patient with us in this.

HOW DO I PAY FOR MY ORDER?

We accept Visa, MasterCard and Discover credit cards, and debit cards that have a Visa or MasterCard logo. Cash, American Express, personal checks and other charge accounts are currently not accepted.

WHAT HAPPENS IF AN ITEM IS OUT OF STOCK?

At checkout we ask you if you would like us to attempt to substitute a similar item. If you are dissatisfied with an item when it is delivered, notify your driver, and he/she will return it and your credit card will receive a refund for the price charged for the item. If your driver is no longer present, please contact Ream's Springville Market Online Ordering Service at 801-300-6700.

DO YOU DELIVER TO BUSINESSES?

Yes! Many businesses use this service to stock their break rooms with beverages, fruit, energy bars and other snacks. Business customers also order party trays for working lunches and company events. Our business delivery fees are the same as residential delivery fees.

IS MY PERSONAL INFORMATION KEPT CONFIDENTIAL?

Yes, your personal information is handled in accordance with our Privacy Policy. All payment cards that remain on file for quick checkout are stored by our financial institution and not stored in any Ream's Springville Market systems.

DO YOU HAVE A SMARTPHONE APP FOR SHOPPING ON THE GO?

Yes we do. You can find us in your app store under Ream's Springville Market. Look for our logo!

HOW DO I CONTACT REAM'S SPRINGVILLE MARKET CUSTOMER CARE TEAM?

Call us at 801-300-6700 from 8am to 5pm MST. Or you can use the Live Support Chat app on our website. Or email us at customercare@springvillereams.com.